Apply For Assessment
Charlotte, NC — Aesthetic Clinics

MORE INQUIRIES
TURNING INTO
APPOINTMENTS.

We install follow-up systems inside Charlotte aesthetic clinics so no inquiry, missed call, or past patient slips through.

24hr+
avg. DM response time at most clinics
40%
of leads go cold if nobody replies within 1 hour
30 days
from meeting to fully running system
3x
more bookings from existing patient lists with reactivation
The problem

What's quietly
costing you patients.

01
Unanswered inquiries
Leads go cold overnight

Someone DMs at 9pm. By morning they've booked elsewhere. Most clinics never know how often that happens.

02
Dropped follow-up
Your front desk is doing too much

Phones, check-ins, payments, patient care — all at once. Following up on a lead from three days ago is always what falls off.

03
No rebooking system
Past patients aren't coming back

They loved their result. They've just been busy. One message at the right moment brings many of them back — but nobody's sending it.

04
No post-visit process
Great work isn't building your reputation

Patients don't leave reviews unless asked at the right moment. In Charlotte's market, the review gap between clinics compounds every month.

What we implement

Six systems.
Plain English.

The exact processes your clinic is missing — installed and running within 30 days.

01
Missed call text-back

Patient calls, nobody answers — they get a text within two minutes. Conversation stays alive. No action from your team needed.

Triggered: every missed call
02
Inquiry follow-up

Every DM or form submission gets a fast, professional response. If they don't reply, follow-ups go at 24hr and 72hr automatically.

Triggered: every new inquiry
03
Appointment reminders

Confirmation on booking. Reminder 48hr before. Morning-of message. No-shows drop. Front desk stops chasing confirmations.

Triggered: every appointment booked
04
Review request

A short text goes out 48 hours after each appointment — when the patient is happy with their result. Most say yes.

Triggered: 48hr post-appointment
05
Dormant patient reactivation

We identify patients who haven't been back in 90+ days and send a message tailored to what they came in for — not a generic blast.

Triggered: first campaign within 30 days
06
Lead visibility

Every inquiry is logged. You see who replied, who booked, who went quiet — without having to chase anyone for updates.

Ongoing: visible at any time
Typical outcomes

What clinics see
in the first 30–90 days.

Outcomes from Charlotte clinics. Anonymised. Your numbers discussed on the meeting call.

Lead Response
95%
Inquiries captured — first 30 days

"I used to check DMs at the end of the day. Half were already cold. Now I'm reviewing booked appointments, not missed ones."

Google Reviews
+162 reviews
In 90 days — from automated post-visit requests

"We didn't change anything we were doing. The review request just goes out automatically after every appointment."

Patient Reactivation
21 bookings
From one dormant patient campaign

"Patients who hadn't been in for over a year. 21 bookings in four weeks. Revenue we'd completely written off."

How it works — Live system examples
Real automations.
Running 24/7.
How it works

Meeting to live
in 30 days.

01
We review your inquiry flow

One hour of your time. We map how leads arrive, how fast they get a response, what happens when calls go unanswered, and where follow-up breaks down.

Delivered: written overview + priority fix list
02
We build and connect everything

Missed call responses, inquiry sequences, reminders, review requests — written, configured, and connected to your existing booking setup. You don't learn new software.

Built within 10–14 days
03
Everything goes live

Systems switch on. First reactivation campaign runs. We monitor responses for two weeks and adjust anything that isn't landing right.

First results typically within 72 hours
04
You take full ownership

We walk your team through everything. All systems, workflows, and data are yours. Thirty more days of support — then it runs without us.

No ongoing dependency on Kirmi Studio
Charlotte, NC

Built for
Charlotte clinics.

Charlotte's aesthetic market has grown fast. New clinics across South End, Ballantyne, Myers Park, and Uptown — and patient expectations have risen with it.

In aesthetics, the clinic that follows up faster gets the patient. That's an operational problem. And a solvable one.

165+ aesthetic clinics and medspas in the Charlotte metro area
1hr the response window where lead conversion is highest
What we see across Charlotte clinics
DMs going unanswered for 24–48 hours on average
Missed calls with no follow-up text — lead gone instantly
Patient lists of 500–2,000+ with no reactivation process
Clinics doing excellent work with under 200 Google reviews
No-shows that weren't reminded — avoidable gaps in the schedule
Front desk managing 20+ patient touchpoints daily with no support
How we're different

Not an agency.
An operations fix.

Area
Typical agency
Kirmi Studio
What you get
Reports, posts, ad campaigns
Installed systems that run daily
Their focus
Followers, clicks, reach
Leads replied to, patients rebooked
When you stop paying
Everything turns off
Systems keep running — they're yours
Who does the work
You manage it with their guidance
We build it, you receive it built
Ongoing cost
Monthly retainer to keep results
Systems run after handoff — no dependency
Questions

What clinics
ask first.

Yes — everything is yours from day one. Every workflow, automation, and patient conversation belongs to your clinic. We don't use proprietary platforms that lock you in. Stop working with us tomorrow — the systems keep running.

Agencies sell ongoing campaigns — when the campaign ends, results stop. We install operational infrastructure. A missed call text-back firing at 11pm with nobody touching it isn't a campaign. It runs whether or not we're involved — because it's yours.

Investment is scoped after the meeting — it depends on your clinic size, patient volume, and which systems you need. On the call, we show you the exact numbers for your clinic: leads going unanswered, recoverable bookings, conservative ROI. If the numbers don't clearly work in your favour, we'll tell you that before you commit to anything.

Yes. Everything is built on opt-in consent. Messages only go to patients who've already contacted or agreed to hear from your clinic. No clinical data is transmitted. We work exclusively with aesthetic practices and know exactly where the compliance line sits.

About 2–3 hours in week one for the initial meeting and account access. After that we build independently. Brief check-ins at Day 10, 20, and 30. Handoff walkthrough is roughly 90 minutes. No weekly calls. No new software to learn.

Smaller clinics often see the fastest return — every missed lead matters more at lower volume. The meeting gives you an honest picture of the numbers for your specific size. We don't take on clients where we can't show a clear, conservative case for ROI. If it's not there, we'll tell you that on the call.

The reality
The clinics winning
in Charlotte aren't
working harder.
They just follow up.

The meeting is free. Forty-five minutes. It shows you exactly where leads are going unanswered and what it takes to fix it.

Apply For Assessment

What's different after 30 days

Every inquiry gets a response within minutes — not the next morning.

Missed calls don't disappear — a text goes out automatically and keeps the conversation going.

Past patients are hearing from you — not the clinic down the street.

Google reviews accumulate after every appointment, automatically.

You can see every lead — who responded, who booked, who went cold.

Assessment application

Apply For
Assessment.

Tell us about your clinic. We'll review your application and reach out within 24 hours to schedule a 45-minute meeting — no pitch, no commitment.

We work with Charlotte aesthetic clinics only. Applications reviewed within 24 hours.
This helps us tailor the system to your clinic size.

Every application is reviewed personally. If you aren't a fit, we'll let you know on the call.

Application Received

We'll review your details and be in touch within 24 hours to schedule your meeting.